Parents and Families FAQs

Below are some of the frequently asked questions related to families in the knowledge base. Please click a tab to see the answer.

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How can I contact you?

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Please visit the Contact Us page where you will find our contact information.
 

I have signed up but I do not know my password?

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Your login ID and password will have been sent to the email address that you entered when you signed up to Education City.Read more.

What is the Login ID?

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The Login ID is the unique set of login details that Education City will email to you once you have signed up for a free trial or subscribed to the resource.  
 

Help, I have lost my login details.

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Don't panic!

Simply use the form provided here to let us know a few details and we will get right back to you with them.

What do these login error messages mean?

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53: Data missing. -  Your information is incomplete please try again with your user name/id and password.Read more.

How do I access my gift subscription

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Once you have been given you gift subscription code you can access it from here.Read more.

How do I login?

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From the main menu please select the log in button or go here..

You can use select your region from here and use one of the following to access.Read more.

I am having problems viewing this site.

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  • Please make sure you are using the latest version of your web browser, for more information on this click here.Read more.

How often do you update the resource?

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EducationCity.com is updated on a weekly basis, adding new activities and features regularly.
Read more.

How does your pricing work?

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Prices are per child based on a 12 month subscription period.

For more information on prices, please click here.

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