I’ve forgotten my password. What do I do?

If you’ve forgotten your password, we need to reset it for you.

We can do this if you click ‘I’ve forgotten my password’ from the front New Buddy/Log In page. The system will ask you for your Username, which means either your Buddy Name or Parent Username, and then the email address that you registered with.

Due to our encryption systems, which ensure password security, we can't remind you what your password is.

We also can't reset your password unless you have an activated account with us. This is due to privacy and security reasons. If you've forgotten the password of an unactivated account, you'll therefore need to create another buddy to continue playing games.