Knowledge Base - Parents and Families FAQs
Below are some of the frequently asked questions related to families in the knowledge base. Please click a tab to see the answer.
Add a question for our expert to answer. After being answered, your question and the answer will be displayed in the FAQ pages below. Ask an expert a question.
Please visit the Contact Us page where you will find our contact information.
Your login ID and password will have been sent to the email address that you entered when you signed up to Education City. If you have not received it please click here to send a login reminder request and we will send them again.
The Login ID is the unique set of login details that Education City will email to you once you have signed up for a free trial or subscribed to the resource.
Don't panic!
Simply use the form provided here to let us know a few details and we will get right back to you with them.
53: Data missing. - Your information is incomplete please try again with your user name/id and password.
53: Data missing.?mesg=29:Account does not exist. - You are in the incorrect region please select the flag for your area from the menu or click here to login at a different region.
Once you have been given you gift subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.
From the main menu please select the log in button or go here..
You can use select your region from here and use one of the following to access.
School Login ID / Home Account Login ID / Teacher or Homework Student ID.
For international users like Scotland, England, Wales and Northern Ireland you will need to go to your regional site, click here.
If you are having problems getting access please dont hesitate to contact us.
EducationCity.com is updated on a weekly basis, adding new activities and features regularly.
If you have any other questions, please do not hesitate to contact us or call us on 0870 350 1860
Prices are per child based on a 12 month subscription period.
For more information on prices, please click here.
Education City is both educational and fun.
We are directly linked to your State Standards.
We don't just add a cartoon character to a Math problem and call ourselves educational.
We are used in over 12,000 schools!
We all enjoy games and entertainment, but with Education City you can combine that with building your child's future.
Click here to take a free 10 day trial to experience the resource in your home today.
No we don't.
We simply cut off the access at the end of the 10 day trial period. If you need longer or run out of time, then you can simply request a trial extension which we will happily grant you.
Yes, you can share the login details with your child so that they can access the resource as they wish.
To subscribe to EducationCity.com simply click here and complete the online order form.
Alternatively, you can email us from the contact page or call 0870 350 1860 to subscribe over the phone.
The greatest benefit of subscribing to Education City is that as an online resource, you can access it anywhere at any time. Be it at Granny's house at the weekend, in the library after school, or even on vacation if you want to.
EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.
- Flash Player version 9 minimum, latest version recommended.
- For Windows based PCs: MSIE 6+ or Mozilla Firefox 2.0+
- For Macs: Mozilla Firefox 2.0+ or Safari 3.0+
EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.
The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC, you will need to download it.
Flash is free and very easy to download with step by step instructions, simply visit http://www.adobe.com/products/flashplayer.
- Please make sure you are using the latest version of your web browser, for more information on this click here.
- Please make sure you have updated your flash and java.
If you are still having problems and would like help with your issue or have spotted a site bug please contact us using the website issues form.
This site is in constant state of change if you spot anything please let us know or if you have any ideas of features you would like us to add to the front web site please tell us your thoughts.
Save & Share
